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Privacy policy

The chief processor of personal data of the online store https://suvasocks.com/ is Sockmann Group OÜ (registry code 11717422) located in Harju County, Tallinn, Mustamäe district, Akadeemia tee 33, 12618, e-mail hello@suvasocks.com

What personal data is processed?

  • name, address, telephone number and e-mail address;
  • bank account number;
  • credit card details;
  • cost of goods and services and data related to payments (purchase history);
  • customer support information.

For what purpose is personal data processed?

Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyze customer preferences. The bank account number is used to return payments to the customer. Personal data such as e-mail, telephone number, customer name are processed to resolve issues related to the provision of goods and services (customer support). The IP address or other network identifiers of the online store user are processed to provide the online store as an information society service and to compile online usage statistics.

Legal basis

Personal data is processed for the purpose of fulfilling the contract concluded with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

To whom is personal data transferred?

Personal data is passed on to the online store’s customer support to manage purchases and purchase history and to solve customer problems. The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting. The controller of personal data is suvasocks.com. The personal data necessary for making payments are forwarded to the authorized processor Maksekeskus AS and PayPal Holdings Inc.

Security and access to data

The employees of the online store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services.
The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure. Transfer of personal data to the authorized processors of the online store (eg transport service provider and data hosting) The processing of personal data takes place on the basis of agreements concluded with the online store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards when processing personal data.

Access to and correction of personal data

Personal data can be accessed through customer support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail hello@suvasocks.com.

Preservation

The purchase history of the online store is stored for three years. In the case of disputes related to payments and consumer disputes, personal data will be kept until the claim is fulfilled or the limitation period expires (three years). Personal data required for accounting purposes shall be kept for seven years.

Deletion

To delete personal information, please contact customer support via email (hello@suvasocks.com). A request for erasure shall be answered no later than within one month and the period for erasure of data shall be specified.

Transfer

A transfer request submitted by e-mail will be answered within one month at the latest. Customer support will identify you and provide you with personal information applicable to the transfer.

Solving arguments

Disputes related to the processing of personal data are resolved via customer support by e-mail hello@suvasocks.com. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

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